Return and Refund Policy

Nivaro Return & Refund Policy

We proudly offer a 365-day money-back guarantee on all orders.

Eligibility for Returns

  • You have up to 365 days after receiving your item to request a return.

  • Items must be in good condition, with original packaging and only reasonable use.

  • Excessive wear, visible damage, or misuse may void eligibility.

  • Proof of purchase (receipt or order number) is required.

Return Process

To begin a return, please contact us at support@mynivaro.com.

  • If the return is due to a product issue (defect, damage, or incorrect item), we will provide you with a prepaid return label at no cost to you.

  • If the return is for any other reason (such as a change of mind, delayed shipping, or no longer needing the item), the customer will be responsible for covering the return shipping costs. In these cases, you may send the package using your preferred carrier, with tracking recommended.

Return address:
Nivaro Returns
11401 Kluth Dr
Mokena, IL 60448

Please note: Items sent back to us without first requesting a return will not be accepted.

Exchanges

The quickest way to get a replacement item is to return the original and then place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund has been approved. Approved refunds will be processed back to your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to post the refund. If it has been more than 15 business days since your return was approved, please contact us at support@mynivaro.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can make it right quickly.

Return Authorization Requirement

All returns must first be submitted through our official Return Request Form. This form ensures your request is reviewed fairly and securely, and allows us to provide the quickest resolution. Requests sent without a completed form will not be accepted. Once your form is submitted, our team will review it within 48 hours and follow up with next steps.

Important Safety Guidelines

Falling Hazard – Important Usage Guidelines

  • Always adjust the seat and strap to keep your toddler snug and close to your body
  • Before placing your child in the seat, loosen the strap for a comfortable fit—then tighten it securely once they're seated
  • Be mindful of your movements, especially when walking, leaning, or reaching
  • Always bend at the knees, not at the waist, to maintain balance and stability
  • This carrier is designed for children aged 9 months to 4 years, up to a maximum of 45 lbs
  • Your balance can be affected by your child’s movements, so move with care—especially when leaning forward or sideways
  • Not intended for use during sports or high-impact activities
  • Hands-free use is possible but it's highly recommended to keep one hand underneath your child at all times

Suffocation Hazard – Safety Guidelines for Younger Toddlers

  • Children 4 months and under can suffocate if face is pressed tight against your body. We do not recommend using it for infants under 6 months of age
  • When strapping in your toddler, keep them close—but not too tight. A little room allows for natural movement and easy breathing
  • Always make sure your child’s face is visible and free from any obstructions
  • Ensure there’s enough space for their head to move comfortably and their airway remains clear at all times

Helpful Safety Reminders

  • Always keep an eye on your child while using the carrier
  • For children with medical conditions or low birth weight, check with your healthcare provider before use
  • Avoid using the carrier during any activity involving heat, sharp objects, or chemicals
  • Before each use, double-check that all buckles and adjustments are secure
  • Inspect the carrier for any signs of wear, such as torn fabric, damaged buckles, loose stitching, or missing parts. Discontinue use if anything appears damaged
  • Make sure your child is seated properly in the carrier, with legs positioned correctly and securely
  • This product is not suitable for premature infants, babies with breathing difficulties, or those under 6 months of age
  • Do not use the carrier if your balance or mobility is affected—for example, if you're tired, unwell, or recovering from exercise
  • Never wear the carrier while driving or riding in any vehicle
  • When not in use, store the carrier safely out of reach of children
  • Only use the carrier with children who can sit upright and hold their head up on their own